J.D. Power & Associates is out with its list of the top business wireline providers, based on a survey that measures customer satisfaction. See who's at the top and who's at the bottom of the list. ...More
We tallied our top 10 stories for May by combining online page views with weekly newsletter results. Among the top: the top landline and hosted VoIP providers; channel chiefs on the move at Level 3 and Broadview; and Birch's purchase of Lightyear. But what was No. 1? ...More
The major U.S. Internet service providers have some work to do if they want to catch up with other industries measured by the American Customer Satisfaction Index. Most scored well below average in the ACSI's first analysis of ISPs. ...More
The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More
This week's Channel Partners News Desk looks at the market leaders in hosted VoIP and IP connectivity; breaks down 2013's first quarter for Windstream and CenturyLink; and reveals some important personnel announcements from EarthLink and ShoreTel. ...More
Social media isn't a big hairy monster that has to scare you. Angela Leavitt and Brian Leonard of Mojo Marketing introduce you to three platforms that take the fear out of social and put the control in your hands.