J.D. Power & Associates is out with its list of the top business wireline providers, based on a survey that measures customer satisfaction. See who's at the top and who's at the bottom of the list. ...More
This week's Channel Partners News Desk features an update on the new partnership between Time Warner Cable Business Class and Ingram Micro; plus, Alteva's plans to lay off employees as the provider shifts priorities. ...More
The major U.S. Internet service providers have some work to do if they want to catch up with other industries measured by the American Customer Satisfaction Index. Most scored well below average in the ACSI's first analysis of ISPs. ...More
In this week's Channel Partners News Desk: tw telecom's Q score rises among Level 3, Comcast and TWC merger rumors; Birch Communications buys struggling Lightyear Network Solutions; and Microsoft recognizes its top partners. ...More
The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More
If you don't know much about software-defined networking, or SDN, don't wait. Channel Partners' Craig Galbraith explains why in this Business Value Toolbox News Desk; plus, the growing competition in the infrastructure market.