AT&T

Case Study: CTS Manages Contact Center Relocation

CTS Partners helped Transcare relocate by reengineering contact centers, identifying and migrating customer contact numbers and executing a technology move. ...More
September 9, 2010
Posted in Articles, Ethernet/ MPLS, Voice over IP (VoIP)/IP Telephony
Verizon, Sprint Hammer AT&T in Wireless Call Quality Study

The J.D. Power study found that dropped calls are still the biggest reason for someone to change carriers. ...More
September 9, 2010
Posted in News
AT&T Workers in Connecticut Approve Contract

Eighteen months of working without a contract are over for AT&T workers in Connecticut. The union has overwhelmingly approved a new deal that was hammered out last month. ...More
September 9, 2010 By Craig Galbraith
Posted in News
AT&T Takes Facebook Beating After Announcing Wireless Upgrade

You’d think spending more than $18 billion to upgrade your wireless network would get a lot of positive reaction. That’s not the case for AT&T, which got slammed by customers on its Facebook page. ...More
September 9, 2010 By Craig Galbraith
Posted in News
BlackBerry Torch Sales Not Exactly on Fire

Although AT&T’s official statement is that it’s “pleased with Torch sales so far," a company executive dropped a hint that the new BlackBerry smartphone isn’t exactly lighting up cash registers around the country. ...More
September 9, 2010
Posted in News
At Least 40% Want Verizon iPhone; Dropped Call Problem Overshadowed

A new survey shows a lot more people are interested in a Verizon iPhone than have concerns about the so-called ‘Antennagate’ issue. ...More
September 8, 2010 By Craig Galbraith
Posted in News
Peer-to-Peer Blog: The Hard Close That Went BOOM!

The customer started questioning motives, challenged pricing and became adversarial — all predictable responses to an ill-timed hard close. ...More
August 31, 2010
Posted in Blog
AT&T’s Gadget Guru Talks Life After the iPhone Exclusive

AT&T’s emerging-devices president, Glenn Lurie, explains why his company won’t be significantly impacted by the loss of iPhone exclusivity. ...More
August 26, 2010
Posted in News
Aero Raises Questions About Dell’s Relevance in Smartphone Market

Dell’s Aero smartphone is unimpressive, especially for business users. How does the company expect to compete in a lucrative market if it doesn’t up the ante in even one area? ...More
August 25, 2010 By Kelly Teal
Posted in News
Samsung Captivate for AT&T Now Just a Penny on Amazon

The smartphone wars are getting even better for the consumer as deals are to be had. ...More
August 25, 2010
Posted in News