- Back to Basics: Channel Partners Fact Book 2011
- Overview: How Is the Agent Channel Organized?
- Programs: What Should an Agent Look For in a Partner Program?
- Models: What Are the Primary Agent Business Models?
- Growth: How Can Agents Tap Into Customer Value?
- Revenue Assurance: How Does An Agent Maximize Revenue?
- Contracts: What Are the Basic Components of an Agent Agreement?
- Staffing: What Staff Does an Agent Need?
- Compensation: How Is an Agent Paid?
- Products: What Products Can Agents Sell?