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For Hospitality, Mobility Is Mandatory

Issue Summary

For hospitality executives and their partners, failing to build a first-class mobile experience could be a mistake of existential proportions. In this business, providing a home away from home has always been the goal. And that requires a solid wireless network foundation to support customer requirements and new mobile apps. This report discusses how to work with customers to meet the mobile challenge.

Takeaways for Your Business

  • Technological improvements in Wi-Fi mean most customers’ infrastructures are due for major redesigns.
  • Customers should buy as much bandwidth as possible, to meet their guests’ demands for connectivity.
  • A mobile app can help customers streamline existing processes and provide their customers with new services.

About the Author

Kurt Marko is an IT industry analyst, consultant and regular contributor to a number of technology publications, pursuing his passion for communications after a varied career that has spanned virtually the entire high-tech food chain from chips to systems. Upon graduating from Stanford University with bachelor's and master's degrees in electrical engineering, Marko spent several years as a semiconductor device physicist, doing process design, modeling and testing. He then joined AT&T Bell Laboratories as a memory chip designer and CAD and simulation developer. Moving to Hewlett-Packard, he started in the laser printer R&D lab doing electrophotography development, for which he earned a patent, but his love of computers eventually led him to join HP’s nascent technical IT group. Marko spent 15 years as an IT engineer and was a lead architect for several enterprisewide infrastructure projects at HP, including the Windows domain infrastructure, remote access service, Exchange email infrastructure and managed Web services.