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LogMeIn, Autotask Integrate Systems

By Craig Galbraith
August 29, 2014 - News

A new integration between LogMeIn Central and Autotask is designed to help managed service providers (MSPs) increase efficiency and reduce response times when managing their clients' highly distributed, mobile-centric work environments.

The integration combines tools widely used by the MSP community to help empower IT service providers, bringing together the remote management and automation benefits of LogMeIn Central with the workflow management benefits of Autotask. As a result, the companies say MSPs can create a seamless day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing, while extending their ability to do more with less time.

"We believe that today's MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today's mobile, distributed workforce," said Ted Roller, vice president of channel development at LogMeIn.

The integration gives MSPs the ability to generate tickets automatically when alerts are triggered; diagnose and fix remote computers directly from Autotask; configure ticket parameters that map to Autotask fields; initiate a secure remote control session from Autotask tickets; and more.

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