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Enterprises Putting Low Priority on PBX Upgrades, But Adopting More UC Apps

By Kelly Teal
August 22, 2014 - News

PBX revenue – from enterprises’ TDM, hybrid and IP connections – is sinking, while the use of UC applications continues to rise.

That’s according to new findings from Infonetics Research’s second-quarter 2014 Enterprise Unified Communications and Voice Equipment report.

The firm says global PBX revenue dropped 6 percent year-over-year in the April-July period and stayed almost flat, down 1 percent, from quarter to quarter. PBX line shipments also were down, by 3 percent, from the year-ago quarter. The reason, Infonetics says, is that enterprises are sticking with conservative spending plans, giving low priority to premises-based telephony upgrades and expansion.

However, these same users are investing in UC applications, Infonetics found.

"UC applications once again proved their resiliency, with worldwide revenue increasing 31 percent in the second quarter of 2014 over the year-ago quarter as the demand for tools to provide increased productivity and employee flexibility continues to fuel growth," says Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research.

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