Case Study: Digital BackOffice Teams With Broadview Networks to Help Connecticut Schools

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“In addition to providing advanced tools, including mobile twinning, hot-desking, voicemail-to-email transcription and mobile app integration, Broadview also has a really strong billing platform and excellent customer support," Rich said.

DBO partnered with Broadview, which offers the OfficeSuite platform. That way, through Broadview, DBO was able to deliver high-quality cloud services to Connecticut schools and municipalities at affordable prices.

The Result. DBO paired its dedicated fiber-optic connections with Broadview OfficeSuite and the Nutmeg Network to deliver Broadview’s OfficeSuite cloud services to Connecticut schools, libraries and municipalities without incurring any dedicated circuit installation fees.

Now, CCM members have fast, high-quality, efficient and affordable communications.

In particular, CCM members are finding certain of Broadview OfficeSuite’s tools most useful.

“The mobile phone app features are very important to our customers," Rich said. “OfficeSuite provides full extension features between office phones and on iPhones and Androids. OfficeSuite is designed so that the extensions and features are not tied to hardware. You can log in with your extension from anywhere and all of the features and your personal settings you are available to you. This allows users to work from home, another office, or anywhere in the world."

Additionally, programming functions that used to be hard to manage as an untrained user now can be overseen by staff with no IT experience.

“We can easily build and design templates and aren’t required to re-program every phone individually," Rich said. “We can create rules for groups and implement changes immediately. It really provides full control."

Further, CCM members themselves may route calls to cell phones or other municipalities if there’s a crisis or weather emergency, while getting guaranteed quality of service and built-in redundancies.

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