This site is part of the Global Exhibitions Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Mitel Launches MiContact Center Live

By Kimberly Koerth
May 05, 2014 - News

**Editor’s Note: Click here for our recently compiled list of new products and services that partners can sell.**

Mitel has launched MiContact Center Live, a full-featured customer care platform delivered as a service via the cloud that provides companies with tools to engage their customers and grow their business.

MiContact Center Live provides full multi-channel support, allowing customers to interact with a business via their preferred method, including WebRTC for real-time chat via the Internet and popular social media channels, as well as traditional customer service channels such as phone, email and SMS text messaging.

"With MiContact Center Live, we deliver an enterprise-class platform for any-size business with leading features to engage their customers and deliver loyalty-building services," said Ron Wellard, executive vice president and general manager of products and solutions at Mitel.

The service is available immediately in the U.S., with plans to launch in select countries over the next 12 months.

comments powered by Disqus
Related News
MegaPath announced further enhancements to its Channel Partner Program.
Genband says Nuvia Contact Center enables XO to offer its customers the ability to centralize
NYI says its customers can now leverage Lightower's network services for robust and diverse