RingCentral Office Gets New Features

By Craig Galbraith Comments
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Cloud-based solutions provider RingCentral has launched an update to its mobile-centric, device-agnostic phone solution, RingCentral Office.

The new release has a redesigned mobile app interface, new “Presence" features to show co-workers’ real-time status across devices, and a number of administrative enhancements for what the company says are ease of management, security and efficiency.

“Providing maximum mobility and robust support for BYOD environments with a single business identity is a core focus of RingCentral’s cloud solution," said David Berman, president of RingCentral. “This newest release kicks it up a notch with a new visual-intuitive interface, plus enterprise-grade management features that make administrating employee-owned devices simpler and more secure."

The new app features a consistent user experience across the cloud, PC and mobile apps. It gives admins the ability to partition business and personal call logs separately for easy call tracking and phone expense control. It also gives IT staff the ability to set up, configure and delete user accounts from the RingCentral iOS and Android mobile app. Admins can easily view call logs and other usage stats for all users on the system, which provides insight into efficiencies, activities and resource allocation. Extending corporate control to BYOD devices, admins maintain access to the company’s directory to instantly prevent data breach in the event a device is lost or stolen, or if an employee leaves the company.

The new RingCentral mobile app is fully integrated with company directories. It allows individuals to see their contacts’ availability to eliminate “phone tag" or on-hold time. The new “Presence" feature shows the real-time status of co-workers’ extensions (busy or not) across devices, even smartphones and tablets. Presence helps determine whether now is a good time to call, or if sending a quick text for a later reply is the best option.

RingCentral Office combines voice, fax, text, conferencing and HD video meetings into a single, unified platform in the cloud to enable reliable, secure communications for any size business with a monthly subscription fee per user.

Follow senior online managing editor @Craig_Galbraith on Twitter.

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