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Aspect Software Adds IVS to Channel Program

By Craig Galbraith
April 04, 2014 - News

**Editor's Note: Click here for a list of recent channel-program changes you should know.**

Integrated Voice Solutions is joining Phoenix-based Aspect Software's channel-partner program.

The partnership means that IVS, a longtime partner of Voxeo – an Aspect company – will now include Aspect's interaction-management solutions in its portfolio to deliver large on-premises and hosted enterprise applications.

"The addition of self-service and migration competencies of partners like IVS is vital for Aspect to be able to maintain and grow Aspect's reach and increase our market leadership," said Tom Shepherd, VP, worldwide channel and alliance sales, Aspect. "IVS' full range of on-premise and on-demand delivery solutions and their deep experience as a Voxeo Migration Expert will deliver financial growth for both companies and improve the customer experience for end customers."

IVS is a provider of contact-solutions technology that assists businesses in connecting with their customers across channels, delivering personalized and interactive end-user experiences. IVS' Arca+ migrates application code directly to native CXP or VXML, allowing end-of-life customers to easily move forward without the high cost of redevelopment, the companies said. The partnership with Aspect is designed to help IVS further its mission to help businesses connect with more personalized interactions across all channels.

"Based on the success of the Voxeo partnership, we were thrilled to expand our interaction practice with the addition of Aspect's Interaction Management solutions. These solutions make it possible for us to align our customers' needs with the latest omni-channel technologies," says Jay Bolton, chairman of IVS. "The capabilities of Aspect's Interaction Management solutions enable consumers to start a conversation in one channel and seamlessly continue in another, facilitating immediate and meaningful actions."

Follow senior online managing editor @Craig_Galbraith on Twitter.

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