**Editor's Note: Please click here for a recap of the biggest channel-impacting mergers in Q4 2013.**
Mitel, the business communications giant, is buying OAISYS, a developer of call recording and quality-management solutions. Ottawa-based Mitel says the purchase is consistent with its desire to expand in the contact-center space.
The company says its OAISYS acquisition coincides with the rapid emergence of customer-facing contact center applications as a key buying consideration for many organizations. The contact center call recording and quality management solutions offered by OAISYS enable data to be converted into actionable business intelligence that is increasingly a valuable asset for organizations of all sizes.
"Contact centers have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel's strategy and solution to address that market demand," said Richard McBee, president and CEO, Mitel. "With OAISYS, Mitel partners and customers will have the critical capabilities they need to unlock, extract and leverage business data."
OAISYS is already a member of the Mitel Solutions Alliance with preferred gold partner status. The company's portfolio seamlessly integrates with Mitel's flagship MiContact Center platform, including the company's recently announced release. Over time, the OAISYS solution will also be integrated into the Aastra contact center platform, Solidus eCare, and the MiContact Center for Lync platform, as part of routine portfolio integration.
Financial terms of the OAISYS deal were not disclosed.
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