MetTel, the business telecom solutions provider, has been awarded the AOTMP Efficiency First Solution Certification for overall service quality, professionalism and personal attention, as well as the company’s MetOne Portal, which provides customers with real-time access to all billing and services.
“We are most proud of the results of the program’s customer survey, which confirms the technical, financial and operational efficiencies MetTel brings to our customers across the United States, Canada and Puerto Rico," said MetTel's new vice president of client engagement, Lori Thomas. "We provide a single point of contact for customers looking for unique network solutions that help reduce total enterprise telecommunications costs, improve network performance and increase productivity."
As part of the extensive Efficiency First Solution Certification analysis, a comprehensive evaluation of MetTel’s service offerings and delivery performance was performed with findings compared to the principles of the Efficiency First Framework v2.0 – a disciplined, best practice-driven approach to managing fixed and mobile telecom environments. In addition to evaluating solution capabilities, the report also covered solution performance and client experience.
AOTMP is an information-services company focused on establishing and maintaining high-performance, best-in-class fixed and mobile telecom environments.