Cloud solutions provider GENBAND has a new patent for the one-step unified communications call-transfer functionality used in its Call Grabber enterprise technology.
Deployed within the company's Smart Office offerings, GENBAND says Call Grabber improves workforce mobility by enabling seamless, active call transfer among phones, smartphones, tablets and mobile devices in a one-step process that is undetectable to other parties on the call.
“Mobility is more than just having a mobile device – it is about improving access to communications from anywhere and allowing employees to select the most conducive device for their work environment," said BG Kumar, president of GENBAND’s multimedia business unit. “Being tied to a specific device during a conversation can be very restricting in today’s fast-paced business world. Call Grabber offers a practical solution to a common problem by providing users with more freedom and flexibility with the ability to easily transition a conversation to the device of their choice."
The patented technology is activated by clicking on an icon or entering a dial code. The conversation is automatically transferred to the new device without being disrupted or detected by others on the call. Others who monitor presence will see the user as "on the phone" regardless of whether they are on a mobile, fixed or VoIP line. Calls can be moved back and forth between multiple devices, multiple times. Call Grabber offers a way to start a call at a desk and take it on the road or conversely move from a battery-deprived mobile device to a high-quality desk phone.
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