Unify Adds Full Apple, Android Functionality to OpenScape Contact Center Suite
January 08, 2014 - News

**Editor's Note: Click here for our recently compiled list of new products and services that partners can sell.**

Unify this week released an updated version of its OpenScape Contact Center Suite.

The platform now lets agents and supervisors work form iPhones and iPads, and Android smartphones and tablets. It also features a new analytics package thanks to a partnership with business intelligence software provider Softcom. Unify said contact center managers now may monitor agent and campaign stats in real-time.

Other enhancements include:

  • Social media algorithms that route Facebook posts to agents;
  • Upgrade of Campaign Director to a pure SIP, software-only capability to reduce total cost of ownership;
  • Addition of AgentDesktop-Web client that lets employees work from anywhere on any device without installing software.

The new product is available now, and through Unify's partners.

Unify is the former Siemens Enterprise Communications.

comments powered by Disqus
Related News
All Collaboration Pod models also now feature Fabric Connect networking.
The addition means your customers now can interact with their end users via social media sites such
The IT distributor has added Broadview Networks' cloud communications services to its CLOUDSolv UC
Channel partners can help their clients deploy a single-vendor platform for conducting customer