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IP communication services provider nexVortex Inc. this week unveiled cloudQ Contact Center, a hosted, Web-based contact center for small- to medium-sized inbound operations.
cloudQ uses a Web interface, and does not require any plugins or special downloads. The platform is scalable, comes with features such as queue voicemail and call recording, and provides reporting of both service metrics and agent performance. It integrates with nexVortex’s SIP trunking service.
nexVortex sells through channel partners.