8x8 Gets Virtual Contact Center Patent

By Craig Galbraith Comments

Cloud UC&C provider 8x8 has been awarded a new patent.

The new patent relates to a "networked contact center" that includes multiple platforms to host multiple tenants. Examples would include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. The invention also enables the networked contact center platform to access a data location that is both associated with the tenant and shared by two or more multiple tenants, 8x8 said.

8x8 has been awarded 92 U.S. patents since it formed in 1987. They cover a variety of voice and video communications, signaling, processing and storage technologies.

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