**Editor's Note: Click here for a list of recent channel-program changes you should know.**
After a long track record of working with indirect sales partners, hosted call center solution provider Kunnect LLC has initiated a formalized channel partner and wholesale strategy. The program for agents, VARs, resellers and carriers features a two-pronged partner structure that includes a residual income-based referral plan and a white-label option.
"More than 50 percent of our new business comes from our referral/reseller network already," said Fred Cote, president of Kunnect. "We wanted to make our channel partner program 'official' and let the partner community at large know that we stand by this model and are actively looked to recruit new partners to what we think is one of the most empowering programs available from any carrier."
Kunnect offers a $10 per license per month residual, which the company says can equal up to five times the typical commission rate for telecom services. Kunnect also has a wholesale partnership program for carriers and resellers, which has been paramount in the growth and success of the company over the years. Now part of the formalized channel program, the white-label, cloud-based call center solution enables service providers to bundle call features with their network connectivity solutions.
Kunnect also offers full support for agent customers, including contracting, implementation and customer trouble ticketing. "A partner can be involved as little or as much as they want to be, but there is absolutely no post-sale support for them to take care of," explained Cote. "We are really interested in giving channel partners the ability to create powerful new revenue streams around contact center solutions that can accommodate the range of customer business requirements."
Kunnect's XVP Cloud Based Call Center solution is hosted in the Amazon cloud. As an on-demand solution, Kunnect XVP can be activated in minutes to respond to customer needs, and can be scaled on the fly to meet a range of changeable business requirements as they come up. The Kunnect XVP solution carries an unlimited telecom plan for only $125 per month per license.