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Cablevision's Optimum Debuts Virtual Receptionist for Small Businesses

By Craig Galbraith
October 12, 2013 - News

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Cablevision has introduced Virtual Receptionist from Optimum, a cloud-based call routing and answering service for small business customers.

Virtual Receptionist is designed to help Optimum Voice business customers efficiently manage inbound calls while projecting a more professional image and keeping off-site and mobile workers better connected.

“The Virtual Receptionist is an important business tool that gives our customers advanced phone capabilities to ensure they never miss a call, whether in the office or on the go," said Joseph DeLotto, vice president of business product management for Cablevision. “The new service is customizable to meet the needs of individual small businesses, simple to manage and requires no upfront equipment costs."

The Virtual Receptionist automatically answers incoming calls with a custom recorded message and presents the caller with a variety of call routing options that can be selected by telephone keystrokes, such as pressing a certain number for sales, directions or to leave a voice mail. The recorded messages and keystroke options can be configured directly by the customer through the Web portal.

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