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Aspect Software will add a new North American channel partner, Total Communications, to bolster its global channel presence.
"A thriving channel network is vital in maintaining Aspect's market leadership and financial growth and adding partner competencies will be a driving force behind delivering even more robust capabilities to the market," said Tom Sheperd, vice president, worldwide channel and alliance sales, Aspect. "Total Communications has a strong history of designing and implementing IT and telecommunication solutions for diverse industries so I'm confident Aspect's workforce management, Aspect Social, and our workforce optimization platform are strategic additions to their solution portfolio."
Total Communications has been dedicated to helping health care, biomedical, finance and manufacturing companies for over 30 years. Total's IT and telecommunications experience includes UC&C solutions such as telephone systems, carrier services, voice/video/data networks, Internet services, structured cabling and IT services for a variety of markets.
"Our customers are not only looking for technology that better addresses their customer contact and workforce challenges, but there is a recent and pressing need for technology that can integrate social media into the contact center," said Richard Lennon, CEO of Total Communications. "Our relationship with Aspect and their well-respected name will allow us to grow our business and meet the current and future needs of our customers."
Total Communications says it offers customers the ability to extend the discipline of the contact center to the social sphere and functions on the platform of fully integrating workforce management technology with unified communications.