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New Synnex Group to Bring IBM Expertise to Customer Service Mix

September 18, 2013 - News
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Synnex Corp.'s Concentrix subsidiary has formed an industry practice team to capitalize on the pending purchase of IBM's call center services business.

The new group will focus on clients in banking, insurance and health care.

"The IBM transaction is anticipated to bring extensive experience and expertise in these important verticals," said Chris Caldwell, president of Concentrix.

Concentrix already delivers lifecycle management services to the financial services, health care, technology, gaming and other sectors; the new industry practice team brings IBM expertise and platforms to the mix.

The Synnex-IBM deal is expected to close within the next few months. Synnex is paying about $430 million in cash and $75 million in stock.

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