Mitel and Black Box Corp. have expanded their relationship by providing cloud-based communications, collaboration and customer-care services. The new agreement calls for Black box to market, sell and support the cloud services powered by Mitel in the United States.
The new Mitel Cloud suite (MiCloud) includes contact centers, United Communications as a Service (UCaaS), Infrastructure as a Service (IaaS), hosted PBX, business-class mobile service and videoconferencing. The MiCloud solution is built upon a single stream of software, giving Black Box customers flexibility to choose a public, private or hybrid cloud solution based on their business needs. Black Box will still provide its system design, implementation and technical support to its clients while utilizing its technicians and network operations centers across the country.
Over the past year, the Mitel and Black Box joint business has increased by more than 50 percent. Increasing customer demand gives Mitel and Black Box an opportunity to expedite their cloud momentum, the companies said. To capitalize on the growth of the partnership, MiCloud has been included to "deliver a comprehensive set of communications, collaboration and customer care services which are built on our own flexible cloud platform," according to Joe Vitalone, executive vice president of sales, Americas for Mitel.
Mitel says The MiCloud suite creates a reliable cloud solution for Black Box clients and provides "benefits that help our clients to succeed," according to Michael Laughlin, Black Box's vice president, strategic relationships.