The second quarter was a good one for Cisco, which grew its enterprise PBX revenue market share to 27 percent – the eighth consecutive quarter it's held the lead over its competitors.
That's just one finding in a new report from Infonetics Research, which says worldwide revenue for enterprise PBXs – including TDM, hybrid and pure IP – has fallen 9 percent over the past year, to $1.81 billion.
"Slower demand and competitive pricing pressure delivered a one-two punch to the enterprise PBX market in the 1st half of 2013," said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. "The slight recovery we saw late in 2012 hasn't extended into the current year. Telephony spending remains stagnant as businesses rely on existing solutions."
Infonetics' "2Q13 Enterprise Unified Communications and Voice Equipment" report says North America was the standout region in the second quarter, posting both quarterly and annual growth as a result of improving economic conditions and a return to enterprise telephony spending. But Asia Pacific took a big hit, declining in the double digits both compared to the first quarter and the year-ago quarter.
Shipments of all PBX line types declined last quarter overall.
As you might imagine, unified communications is on the rise. Infonetics predicts the UC application segment will grow more than 21 percent in 2013. The enterprise PBX market will fall 2.6 percent this year, the researcher said.
... Unified communications (UC) is still on fire," Myers said. "Worldwide UC revenue grew 34 percent in the 2nd quarter of 2013 from the year-ago quarter. Microsoft's been a big beneficiary, but they're not alone as more vendors are enhancing their offerings, finding appeal with a broader range of enterprises in the process."