This site is part of the Global Exhibitions Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


With iPhone 5S Pending, iPhone 5 Blasted in Social Media

By Craig Galbraith
July 10, 2013 - News

**Editor's Note: Click here  for our list of June's hottest selling smartphones to see how the iPhone fared against the competition.**

The iPhone 5 – despite being arguably the most popular smartphone on the planet – is taking a beating.

New research from the social-media analysts at shows that the latest version of Apple's iconic device is getting the most negative comments – by far – on Twitter, blogs and other social sites, The Daily Mail reported.

Twenty percent of the iPhone 5-related posts on social networks have something unflattering to say about the device since its September 2012 launch, the study shows. The biggest complaints concern a perceived lack of innovation compared to previous models; well-publicized inaccuracies involving Apple's Maps program; and the new Lightning connector that has more pins than on past iPhones.

So which device surveyed got the fewest complaints?: It's the iPhone's biggest rival, Samsung's Galaxy S4. We are Social also analyzed the BlackBerry Z10 and Nokia's Lumia 920.

"The most successful launches were those that captured the consumer's imagination by talking about the handset's new and innovative features," noted Ed Kitchingman, senior analyst at We Are Social, the report said. That's where the Galaxy S4 got kudos — commenters on social media liked its eye-tracking feature.

All that being said, it's important to note that while the iPhone 5 got the most negative comments, it was also mentioned far more than any other device – in 1.7 million social-media conversations. That was about six times more than the Z10, 12 times more than the Galaxy S4, and 38 times more than the Lumia 920.

Follow senior online managing editor @Craig_Galbraith on Twitter.

comments powered by Disqus
Related News
The new Samsung offerings are available immediately to mobile service practitioners and solution
They include Intermedia's proprietary 2-in-1 file backup and sharing solution SecuriSync, as well