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As IT and business leaders partner to provide their companies with strategic technologies, managed network and cloud services have become more vital to success.
Sprint is trying to meet this need with comprehensive managed network solutions bundled with MPLS transport and customer-premise equipment intended to help transform businesses while increasing workforce mobilization, enterprise flexibility and productivity at lowered operating costs.
“The network is the most important cloud investment a company will make, and efficient management of that network is crucial to the success of business-critical applications," said Mike Fitz, vice president of wireline, Sprint. “Businesses benefit from Sprint’s customized approach to managing customer networks, simplified pricing and a single account team that understands converged, cloud and mobility solutions."
Specific components of Managed Network Solutions (MNS) from Sprint include:
- Network solution design
- Dedicated implementation manager
- Proactive performance management
- Comprehensive break/fix for circuits and routers
- CPE monitoring and customer notification of issues
- CPE configuration, installation and testing
- Consultation and assessment
- Competitive service level agreements
- A single point of contact and bill for all services
Businesses also have 24/7 access to CPE performance data via Compass, Sprint’s no-charge, online tool for real-time WAN performance management. Compass allows customers to understand, optimize and troubleshoot network performance, view implementation status and understand overall network health.
In addition to the features available on Compass, businesses using Managed Network Solutions can view their entire networks through the cloud — with network visibility extending beyond the Sprint edge router to customers’ edge routers. This includes how Sprint is managing the network as well as interface testing, change and trouble management, and managed asset configuration views for all managed devices. Sprint also provides WAN optimization reports and key performance metrics.