CHANNEL PARTNERS — Hosted communications provider Nexogy (Booth 8002) has teamed with Sytel Ltd. to add outbound call center services to its cloud call center product.
Thanks to Sytel, Nexogy now offers predictive dialer, agent scripting and real-time reporting. The dialer automatically calls multiple contacts and connects answered calls with agents. The script provides a workflow for delivering a consistent message. And the reporting function lets users customize dashboards and access real-time statistics on queues, campaigns and more.
“One of the areas of rapid change in the contact center is the growth of diversified media services that provide all-in-one offerings, ranging from IP-based telephony through email, SMS, instant chat, video and the latest integrated web services," said Carlos Lahrseen, CEO of Nexogy. “By adding Sytel’s outbound call center services, we back our commitment to bringing our partners and customers the latest, most advanced call center technologies available."
Sytel said its predictive dialer complies with federal do-not-call regulations and that customers see ROI in weeks and months, rather than months and years.