Allworx, a subsidiary of Windstream Communications, has introduced Reach, a virtualized handset hosted on an Allworx server and designed to run on Apple or Android mobile devices.
Reach is integrated with the Allworx family of IP-based PBXs and is designed exclusively to work on Allworx systems, requiring no additional hardware for integration.
You can simultaneously make and receive multiple calls. Almost every Allworx function is at your fingertips, the company said, including seamless conferencing, transferring, parking or holding calls. You can listen to voice mail in any order you choose and Reach allows you to place calls from the Allworx system contacts list or your local contacts. There is a comprehensive history list that tracks every inbound, outbound or missed call. You can also see the status of other Allworx handsets or other Reach users before calling.
The Rochester, N.Y.-based company also is debuting Allworx System Software 7.5. It adds a new level of customer-focused functionality, such as multiple call handling, voice-mail messaging, presence and user-device status, plus tight integration with contacts and call history, Allworx said.
One function of System Software 7.5 is Shared Call Appearances, which allows co-workers in a PBX environment to avoid transferring calls when a simple hold will suffice. In addition, there is an improved park capability that provides callers with a wealth of information about calls they or other callers have parked.
"We are continuously making updates to our phone systems to enhance the user's experience," said Chris Hasenauer, vice president and general manager of Allworx. "Our Allworx System Software 7.5 release delivers on our commitment to effortless communications and gives our customers many new features to simplify their business operations."
The unveilings were made Thursday at IT Expo 2013 in Miami.
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