Most cases of bill shock we hear about these days involve someone taking their phone out of the country, and, unbeknownst to them until they return home, racking up hundreds if not thousands of dollars in charges for roaming data fees. But that's not what happened in this case.
Chris Bovis of the U.K., an Orange customer, called the carrier to find out what the heck was going on after his service was cut off. The call-center rep told Bovis he owed a little more than US$30,000 due to high Internet use, according to an Evening Standard report. Bovis says Orange tried to take the money from his bank account, but the transaction was blocked.
It turns out that the carrier wasn't the problem, nor was the customer. Bovis' local Apple store acknowledged that, in fact, it was his iPhone that caused the error. They replaced it. Orange, meantime, told him they would charge him US$481 – the capped rate – but later said they were sorry and eliminated the charges.
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