Digium Inc. has created a new certification, the Digium Switchvox Support Engineer (dSSE).
The curriculum focuses on advanced troubleshooting and configuration setup for Switchvox, Digium's business phone system and unified communications platform. For example, partners will learn how to best install Switchvox in a LAN; provide security for their Switchvox VoIP network; and identify SIP details and troubleshoot a SIP call flow. The dSSE features on-demand videos and tutorials so partners can build their managed services portfolios.
Partners who earn their dSSE certification will be able to provide their own on-site support, which will improve customer installation service time and support, according to Digium.
The dSSE will be free to all Digium Select and Registered partners.