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Broadvox Unveils New Technology for Managed Hosted Voice
By Craig Galbraith
January 31, 2013 - News

Broadvox is introducing Voice Control Technology (VCT), which it says addresses key issues – such as call quality, business continuity and the cost of buying a dedicated broadband circuit – for small and medium-size businesses switching to a hosted voice solution.

Broadvox says with VCT installed with every managed hosted voice installation, the company can provide voice control and support regardless of the broadband choice – saving customers the expense and hassle of switching their existing broadband provider.

By installing dedicated voice-quality monitoring equipment with every installation, the Dallas-based company says it is able to measure call quality over any broadband circuit, which avoids the purchase requirement of a dedicated T1 or other broadband connections. Broadvox also provides customers with a managed switch and QoS router to make sure all PCs and phones are properly prioritizing voice traffic. And an Uninterruptible Power Supply (UPS) is installed in front of a customer’s data network to provide continuity of service in the event of a power outage.

“Broadvox has made switching to a business-class Hosted Voice service more affordable and easier for end-users and the IT professionals who support them. VCT allows us to deliver to our customers the flexibility of broadband-choice without sacrificing voice quality," said Arnaud Gautier, executive VP of product and customer experience.

Broadvox also provides a 30-day customer satisfaction guarantee, a 15-day installation guarantee for its Hosted Voice service, and a 99.999 percent uptime and 4 Hour MTTR (Mean Time to Repair) Service Level Agreement. For a limited time, the company is also offering a Switch to Voice promotion for companies with a minimum of 10 employees. This incentive to switch includes free IP Phones, free Voice Control Technology, and free activation and on-site professional installation.

Broadvox says it developed this technology bundle and bring-your-own-broadband option specifically to meet the needs of its customers and partner community.

Follow senior online managing editor @Craig_Galbraith on Twitter.

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