Master agency Telarus Inc. announced Tuesday that its RedCarpet partner support is now generally available after 10 months of beta testing.
RedCarpet is a team that provides pre-sale and post-sale support for CenturyLink, AT&T, Verizon and complex sales of more than $10,000 per month.
The RedCarpet team is led by Doug Miller, director of complex sales for Telarus. Miller has been provisioning large sales for Telarus for more than three years and for CenturyLink, formerly known as Qwest, for 10 years. The RedCarpet team provides the Telarus partner community with regular updates on their large orders and meets with the respective carriers regularly to ensure each aspect of the setup is going smoothly. When an order shows signs of delay or error, the RedCarpet team automatically escalates the issue to the carrier and in most cases has direct access to the individuals working on the account setup.
"We have already managed several enterprise deals this year and they have all gone extremely well," Miller said in a press statement. "On a few occasions we were able to intervene without our partner even knowing anything was wrong. At the end of the day, our job is to make all involved parties look good and to speed up commission payments to our partners through on-time installations."
Telarus partners who use the RedCarpet team do not experience a commission reduction.