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HP Launches Cloud-Based Service Desk Solution
By Craig Galbraith
October 22, 2012 - News
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HP is introducing Service Anywhere, a software-as-a-service (SaaS) solution that the company says enables IT pros to increase productivity while managing and delivering high-quality services.

HP Service Anywhere integrates HP Universal Configuration Management Database (UCMDB), which manages services, applications and hardware across the IT environment. It is populated and maintained with HP Universal Discovery software, which automates discovery and dependency mapping of relevant IT elements.

HP Service Anywhere is an information technology service management (ITSM) software solution that can be delivered as a service via the cloud. It enables clients to quickly resolve IT incidents and ensure availability of critical services that drive innovation. The new solution features an intuitive user interface and is simple to deploy, manage and upgrade, the company said.

"Customers of all sizes are looking for cloud-based IT service desk solutions that are easy to implement and configure," said George Flansburg, operations management practice lead, ResultsPositive, an HP partner. "HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows both midsize and large customers to be up and running within weeks."

HP says Service Anywhere provides comprehensive service desk capabilities, including the handling of inbound requests and IT service configuration information as well as incident, problem and change management. The solution features social collaboration for sharing and recording advice and communications. Social collaboration can improve first call resolution (FCR) rates, shorten handling times and reduce escalations by immediately alerting and engaging the right people to resolve issues.

Available directly from the company or through channel partners, entry-level pricing for HP Service Anywhere is expected to start at $89 per user per month.

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