A new survey reveals that enterprises are shifting toward the use of mobile devices to access unified communication applications.
Smartphones and tablets will be the two most popular devices for UC in 2013, according to the survey by Infonetics Research. This means that these mobile devices will be more commonly used than traditional computers and desk phones.
The survey also found that the top reasons for deploying UC include improving employee response time, mobility, flexibility and productivity. According to Infonetics, complexity displaced cost as the leading barrier affecting UC deployment.
In addition, the survey revealed that Cisco is the most installed UC supplier among enterprises surveyed, followed by Microsoft and IBM.
Based on another survey, Infonetics predicts that $377 billion will be spent on business and residential/SOHO VoIP services over the next five years. This will be mainly driven by SIP trunking and hosted VoIP/UC services.
"The SIP trunking and hosted UC segments were marked by strong growth and dynamic supplier landscapes in the first half of 2012." said Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research. "Beyond traditional operators and service providers, we're seeing a growing number of PBX/UC vendors, enterprise agents, system integrators, and resellers expanding into hosted UC offerings."