SPS, a New Jersey-based systems integrator specializing in Avaya's IP telephony platforms, has unveiled its authorized agent program.
The company wants to gain SMB market share through agents. To that end, it has crafted an agent-friendly program. For example, agents do not have to undergo extensive learning or certification to sell SPS products. Agents are paid on a percentage of margin, although SPS did not want to reveal the commission ranges. SPS further provides pre-sales support, system design and configuration, pricing recommendations, proposals and post-sales support. Finally, agents are given guest access to Avaya University's website, as well as full access the SPS website containing the training event calendar, and more.
“This arrangement permits authorized agents to provide enterprise-grade solutions and build upon their existing relationships as trusted advisors to their customers," said Mary Erbland, SPS sales manager, agent channel. “As a result, this program helps SPS reach customers we may not otherwise address – while our authorized agents expand their revenue potential and strengthen their own value proposition."
SPS sells other vendors' products, too, but is an Avaya Connect Platinum channel partner.