Geek Squad continues to add companies to its partner program, this time with two IP services providers looking to offer outsourced tech support.
Phone Power and VOIP.com have joined forces with Geek Squad, the Best Buy-owned company said on Friday.
Geek Squad launched its channel initiative at the Spring 2012 Channel Partners Conference & Expo; it has since signed almost 10 master agents and will work to add more participants at the upcoming show in Orlando.
"Our new partners give us a great opportunity to extend Geek Squad's expertise and services to new channels and we look forward to further servicing the small and medium-sized business community through these partnerships," said Brian Hutto, vice president of Best Buy Services.
Phone Power and VOIP.com will offer Geek Squad services including online, remote, and on-site tech assistance, as well as mobile, networking, PC and infrastructure support.
Geek Squad so far this year also has signed seven master agents: Business Integration Services, Citadel Systems Inc., Digital Planet Communications Network Solutions Provider, Carrier Access Inc., Access Media 3 and MACH 4. Partner support includes interactive, Web-based training, as well as a portal with co-branded sales and marketing materials. Geek Squad also employs a dedicated channel accounts team, led by AJ McDougall, senior director of strategic partnerships, and Al Afflitto, partnerships manager.
Further, Geek Squad pays one-time and residual compensation. Partners will earn a lump sum that equals the amount of the first month's revenue — for example, if an end user commits to the minimum 12-month contract for $500 per month, the partner receives a one-time $500 payout — as well as residual commissions based on volume. Geek Squad has declined to disclose its recurring commission rates, but says they are in the double digits.