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ShoreTel M5 Cloud Unit Launches Mobile UC

June 20, 2012 - News

ShoreTel Inc. announced Tuesday that its new M5 cloud division is offering ShoreTel Mobility, extending the UC capability to subscribers' mobile devices.

The initial launch will support iPhones and subsequent releases over the summer will add support for other smartphone and tablet devices including Android and Blackberry.

ShoreTel Mobility is based on the platform the company acquired in 2010 from Agito Networks.

In addition to leveraging UC desktop features on their mobile devices, users have the ability to separate business and personal use. Business calls to and from any ShoreTel Mobility user are made using their business phone number, not their personal mobile number. This means corporate identity is maintained and the company, not the employee, owns the contact relationship. Employees no longer need to reveal personal mobile phone numbers and can instantly tell if an incoming call to the mobile device is personal or work related. 

Further, mobile calls are no longer omitted from the phone system’s business intelligence. Records for business calls made to and from the mobile device are included along with deskphone calls, giving management true visibility into employee performance.

ShoreTel Mobility also can help customers save on their mobile calling by automatically switching between wireless and cellular for the best available coverage at any given moment. 

M5 customers can add the mobility solution for an additional monthly fee per user.

“The way people work has changed. Instead of fighting the trends of mobility and bring-your- own-device, we are empowering our clients to embrace them by extending our cloud phone system capabilities to the device that users love the most – their own," said Dan Hoffman, ShoreTel cloud division president. “The solution represents a win-win, giving our customers the ease of using the device that is already in their pocket and giving the enterprise a way to reduce costs, while maintaining a consistent corporate identity and caller experience."

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