CHANNEL PARTNERS — Hosted VoIP provider Telcentris Inc. (Booth #411 at the Channel Partners Conference & Expo) this week released its cloud routing platform, which can be used to extend existing call-center capacity or to manage inbound call traffic.
With cloud routing, a phone is all that's needed to create a virtual call queue in the cloud, Telcentris said.
The company's cloud routing service is destination-agnostic and lets call centers scale as call volumes fluctuate. Call-center staff also can monitor remote agents, generate reports and view real-time telemetry. Telcentris' cloud routing features include call-routing options, call queuing, inbound call recording, whisper messaging and barge, call-termination options and more.
Telcentris quotes cloud routing on a custom basis. Contact your channel manager for details.