Zeacom Communications Center (ZCC) contact-center software is now available for Lync – Microsoft's software telephony platform. The company's announcement comes after a successful beta program that saw ZCC deployed at Lync sites in Northern Europe and Asia Pacific.
Zeacom, a global provider of multimedia contact center and business process automation solutions, says it has the resources to help organizations build out their helpdesk, call center or multimedia contact center to the Lync platform.
For example, Spotless Group, a $2.5 billion facilities management company, migrated 600 Australian head office staff and its mission-critical IT helpdesk to Microsoft Lync without missing a call. The helpdesk supports the company’s payroll function – ensuring that over 40,000 workers are paid accurately and on time. Spotless successfully piloted and moved its ZCC-powered call center from the company’s old PBX to Lync in less than four weeks.
“When it comes to contact centers, it’s not what you do but how you do it that matters," said Zeacom Vice President of Marketing Sam Williams. “Zeacom’s use of Microsoft’s native UCMA architecture and trusted conferencing platform, allows us to offer a more expansive functionality. Our heritage of using other manufacturers' native method of integration gives us a proven track record in delivering highly functional call center and business process automation solutions."
Zeacom has more than 4,000 customer sites worldwide. With the release of ZCC for Lync, the company says organizations now have even greater choice when it comes to moving their existing contact-center solution from one voice platform to another. Targeting up to 400 seats on Lync, ZCC allows contact centers to control the delivery of every contact – from voice calls and email to SMS and social media alerts.
Zeacom has maintained a channel-only sales model since its inception. The company says it has a team of subject-matter experts committed to supporting its partners worldwide, allowing them to build profitable relationships around business-process automation.