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Telcentris Debuts White-Label VoIP, Hosted Contact Center

March 14, 2011 - News
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CHANNEL PARTNERS Telcentris Inc. (Booth #1201 at the Channel Partners Conference & Expo) on Monday debuted two new additions to its white-label VoIP portfolio and talked up the commercial availability of its Hosted Contact Center.

Telcentris first introduced its white-label products last December; its suite now is made up of three options partners may sell – WL, WL2 and WL3, which let resellers, interconnects, managed services providers and other partners provision SIP trunking, hosted IP PBX, carrier services, SMS, call-back services and residential landline replacement. Partners pay wholesale rates and can set up the white-label platforms in a matter of weeks. 

The WL package includes a billing platform, administrator portal, members portal, invoice template, transaction detail reporting, and other features. WL2 comes with all of those components, as well as API access for customers, and more control over functionality, interfaces, troubleshooting and product pricing. WL2 is designed for more technical partners such as interconnects, MSPs, IT service providers and carriers. Finally, WL3 is the Telcentris version of a hosted or partitioned softswitch. It allows partners to add direct carrier interconnections, for example, as well as manage concurrent call sessions and conduct vendor usage reporting. Like WL2, WL3 is meant for more technical channel partners. Telcentris offers all white-label customers Web-based training that takes anywhere from three to five days.

The white-label products start at $5,000. Channel commissions vary based on services sold.

Telcentris says this offering is different from its competitors in that a channel partner doesn't have to actually become a white-label customer. Agents and master agents also can sell the white-label platform to an interconnect, for example, and receive a commission.

Meantime, Telcentris also is showcasing its Hosted Contact Center for inbound and outbound call management. Built for the cloud – and part of the new VoxOx In Business division – the new platform boasts inbound automatic call distribution, predictive dialing, call recording and monitoring, customer relationship management integration, and more. Minimal up-front investment is required and can be deployed in days by businesses of any size; however, Hosted Contact Center is ideal for small and medium companies.

“Customer feedback drives the evolution of our products and services, and we’ve incorporated the valuable input we’ve received to advance our contact center solution," said Rob Lewis, vice president of product management at Telcentris.

Telcentris pays its agents 20 percent commissions on Hosted Contact Center sales, and more to eligible master agents. End users pay only for the number of seats necessary, which ranges between $90 and $125 per seat each month, plus usage charges. Packages can include DIDs and/or toll-free phone numbers and run on the Telcentris VoIP network.

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