SMBs Use Smartphones for Cloud E-mail

By Regina Ciardiello Comments
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Microsoft Exchange hosting provider Intermedia reported that 50 percent of the employees at SMBs it supports use smartphones to access their e-mail.

The Intermedia stats revealed that cloud-based e-mail users are more likely to access e-mail from smartphones because of specifically-designed e-mail syncing capabilities that mirror the desktop e-mail experience.

“The statistics show that in comparison of SMB and corporate enterprise users, the SMB user typically has more flexibility on what types of devices they are permitted to use with their e-mail," said Brent Rich, vice president of operations for Intermedia. “As they are allowed to use devices that they prefer, and simply like, their usage mixes personal and business e-mail, and as such they tend to use their mobile devices more than a typical large enterprise user."

The Intermedia report also revealed statistics directly related to usage behaviors demonstrated by iPhone vs. BlackBerry vs. Android users. “iPhone users are the ‘most chatty,’ sending more outgoing messages on average per day than BlackBerry or Android users. Android users are the "most popular," receiving more overall messages on average per day than BlackBerry or iPhone users," according to the report.

Edward Ip, CEO of IUG Business Solutions, a New York City-based VAR, and a long-time cloud BlackBerry user said one of the selling points was the BlackBerry Messenger (BBM) feature that the device offers.  “A big part of my decision to go with the BlackBerry is not only because of the speed and reliability of the e-mail delivery, but also because of the BBM feature, which makes customer communication easier and quicker, rather than sending numerous text messages back and forth. Perhaps that is the reason why iPhone users were rated as more ‘chatty’ than BlackBerry users," Ip said.

Chris Wiser, CEO of  TechSquad, a Milwaukee-based MSP and an iPhone user, said out-of-the-box Exchange server support was the selling point for him. “There was no special software needed on the client side, and the unit has support for multiple Exchange service so no special configuration is needed," he said.

Wiser also said the iPhone better-mirrored the document viewing experience that he receives on his PC. “With the iPhone you can open a native document the same way you would, for instance on your desktop or laptop, so I can actually get a sense of what (for instance) a PDF or Word file looks like, as opposed to viewing a text-only file," he said.

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