Intermedia Brings Hosted VoIP PBX Services to Market

By Charlene O'Hanlon Comments
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Intermedia has launched a hosted PBX solution in the cloud that integrates with Microsoft Exchange to provide low-cost, hosted unified communications services for companies of all sizes.

The New York-based services provider, which touts itself as the largest Microsoft Exchange hosting provider, is rolling out the service to its existing Exchange clients first, and within a few months to its roster of 5,000-plus channel partners, said Jonathan McCormick, Intermedia’s COO.

“The hosted PBX offering allows businesses to combine their IT spend into fewer vendors, resulting in fewer bills and easy transitions," he said. “The offering gives IT VARs the chance to capture large voice revenues."

The PBX solution is hosted by Intermedia and connects seamlessly to the hosted Exchange solution, giving users the ability to utilize the program’s unified communications features, including voice mail to e-mail and click-to-call.

Like the hosted Exchange service, the hosted PBX is managed via the company’s proprietary HostPilot Control Panel for one single point of control, McCormick said. End users must use IP phones – either desktop or soft client – which are configured using a user name and password. No additional hardware is necessary to use the service.

Features of the hosted PBX service are the same as premise PBX systems, including auto attendant, hunt groups, in-office dialing, find me/follow me.

Intermedia is one of a handful of service providers moving PBX services to the cloud. Indeed, hosted PBX is a growing area of opportunity for solution providers as they look for ways to grow their business without added expense. A May report from Infonetics Research, “Communication Expenditures and IP PBX Vendor Ratings: North American Enterprise Survey," noted that the number of telephone extensions on hosted VoIP is expected to nearly double between 2010 and 2012, based on information from 113 North American organizations that use IP PBXs.

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