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Blue Coat Service Gives Partners Cloud-Based View of Network

By Doug Allen
July 21, 2010 - News

Application delivery networking vendor Blue Coat Systems has introduced its Assessment Service, specifically designed for the company’s channel partners to analyze the network performance of enterprise customers who use the Blue Coast PacketShaper. The reporting is done from the cloud, so performance data can be gathered more easily and remotely, without impacting the customer’s network.

Blue Coat is hoping VARs can cinch up sales for its PacketShaper by offering potential clients a quick, half-hour-or-less install, and then return in a week or so to go over the performance analysis with the customer. This quick turnaround and product evaluation not only potentially shortens the sales cycle, but also allows customers to better understand their network needs, identifying problem spots and helping to set more realistic expectations for the current implementation.

The service provides remote application delivery assessments of all the customer’s cloud-based traffic and application use. Partners receive in-depth reports with graphs and “smart” content that they can then supplement and explain to the customer. Moreover, these reports can be partner-branded, with the VAR’s logo and contact info.

Specifically, the service identifies obstacles to sub-par application performance; tracks bandwidth consumption and its effect on business-critical applications; the source of peak or bandwidth-bursting capacity, and its corresponding impact on other applications; application streams that could be optimized for greater performance; social media application usage, and overall network traffic and utilization patterns.

Available in mid-August, Blue Coast partners can offer the service along with the company’s “Blue Box” evaluation program so qualified customers can more effectively trial the system.

The company is reporting early success and sometimes surprising revelations as to the behavior of a customer’s WAN traffic. Carl Sockwell, a partner from Logista Solutions confessed, “ I can finally see what I was supposed to know already,” upon using the service.

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