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OpSource SLA Ensures Dependability in the Cloud

By Charlene O'Hanlon
March 23, 2010 - News

Taking a cue from legacy network providers, cloud infrastructure provider OpSource has launched an uptime guarantee to help reduce customer fears of reliability when working in the cloud.

The OpSource Cloud SLA offers users 100 percent network uptime, 100 percent server uptime, less than 1-millisecond latency between devices, and 30-minute support response time for emergency cases, all guaranteed. If in the event a customer experiences any downtime or latency issues, or has to wait longer than 30 minutes for support, the customer would receive a credit.

As more enterprises move their networks to the cloud, SLAs are becoming more important. OpSource’s SLA is not the first, but it points to a growing demand for reliability in the emerging space.

In fact, in a recent survey conducted of OpSource Cloud customers, 74 percent said that a 100 percent uptime SLA was extremely important in their purchase decision-making.

OpSource service providers can point to the OpSource Cloud SLA as a commitment that the applications they’re providing are guaranteed to be available when and where the end user needs access — and are as reliable as legacy dedicated services.

“OpSource Cloud has enjoyed great momentum, growing 44 percent per month since we introduced the public beta back in October,” said Treb Ryan, CEO of OpSource. “We’re proud to offer a product that is enterprise-class not only in features and functionality, but also in its service level agreement. Cloud users have to be confident in their cloud and our new SLA is intended to build that confidence.”

OpSource offers public and virtual private clouds. Users can pay by the hour or for what they use, depending on their preference, and the have access to community resources for sharing and collaboration, third-party add-ins and configurations, as well as a Web interface and complete set of APIs.

Enteprise security and compliance within the OpSource cloud includes customizable security for firewalls, user-level login/password and access controls, and SAS 70 audits.

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