ACT Conferencing is expanding its channel program in both offerings and personnel. The company’s newest offerings include unlimited Web conferencing at a fixed monthly rate, video conferencing managed services and an online conferencing facilities scheduling system.
“ACT is focusing on what makes sense for our global customer base now. In today’s economic climate, people are turning to video conferencing more now than ever to maintain face-to-face communication without getting on a plane,” said Brandon Warren, director of channel sales at ACT. “So to be sure we are exceeding customer expectations and arming our partners with competitive service offerings, we have rolled out several new services in the past month to help everyone perform their jobs most effectively and efficiently.”
The Lakewood, Colo.-based conferencing company is enhancing its partner program by enabling its resellers to offer flat-rate billing for unlimited Web conferencing, available on a monthly or annual basis. This new billing structure enables resellers to pass along more savings and convenience to their Web conferencing customers.
In conjunction with this new fee structure, ACT has upgraded its on-demand webinar service, ReadyConnect Web Meeting, to include Internet Explorer 8.0, Firefox 3.5 and Safari 4 support, audiocasting, recording, enhanced security features and user experience improvements. ACT also has improved the process to acclimate new partners faster to decrease time to revenue. Among the enhancements made, ACT has reduced the time required to establish new partners in ACT’s reservations system and to customize marketing materials to reflect unique partner branding. In addition, the Partner Collaboration Center, ACT’s online partner portal, includes a self-service interface that enables partners to order reservationless accounts online.
ACT also is offering video conferencing managed services, providing customers direct access to an experienced team that oversees all facets of video conferencing – from strategy to infrastructure consulting to implementation of global, multimedia events. ACT will develop customized video conferencing solutions and provide real-time customer service 24/7, relieving clients’ internal staff of technical support duties. In addition, ACT’s all-inclusive monthly pricing model allows for a consistent and predictable cost, regardless of the amount of collaboration required.
