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NGT Delivers Hosted Voice Through Agents

By Khali Henderson
April 01, 2009 - News

New Global Telecom (NGT) announced Wednesday that its flagship Hosted Digital Voice is now available for sale through its Partner Program.

In April 2008, NGT rolled out its Digital Voice Agent Program to offer SIP trunking through Microsoft Small Business Specialists offering the Microsoft Response Point system. NGT is one of eight SIP providers certified interoperable with the Microsoft small business PBX.

“When we had the opportunity to offer SIP trunking as the first certified Microsoft Response Point service provider, we jumped, and the NGT Partner Program was born,” said Matt Wilson, director of agent programs at NGT. “We were successfully signing up agents, with over 400 in the program, and realized that Microsoft Response Point doesn’t fit every small business need – for example, some businesses do not want a premise-based solution -- so it was a logical addition to our current partner program to offer a Hosted Digital Voice option. We’ve also found that in this economy, businesses like the lower up-front costs paired with the affordable, predictable cost of a hosted solution – and many small businesses like the idea of a hosted, easy to manage solution.”

Hosted VoIP services provide businesses with a managed subscription-based service. The solution is sold per line and includes advanced business phone features, such as simultaneous ring, remote office, and call and feature control from within Microsoft Outlook, Internet Explorer or Mozilla Firefox. The service is sold in conjunction with Polycom phones.

NGT also offers desktop fax and audio and Web conferencing as standalone or add-on services through its indirect sales channel.

Agents are compensated on subscription sales with residual payments based on the customer’s MRC. NGT also offers promotions and spiffs for either the partner or the end user at its discretion.

While NGT continues to offer SIP trunking for Microsoft Response Point, it is not generally available for sale through agents. However, Wilson said NGT has beta programs in place to be able to offer SIP trunking to other PBXs in addition to Microsoft’s.

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