Envox Worldwide announced the availability of Envox PhoneLink 2, a computer telephony integration (CTI) solution that enables Salesforce.com customers to add screen pop and click-to-dial capabilities to their contact centers.
Envox PhoneLink enables organizations to leverage the data from their Salesforce CRM solution to automate their inbound and outbound dialing initiatives and to resolve their customer interactions more effectively, said the company.
It lets Salesforce customers integrate the full capabilities of Envox CT Connect into their contact centers. Envox CT Connect provides support for more than 30 PBX, automatic call distribution (ACD) and IP communication environments, said the company.
New features of Envox PhoneLink 2 include support for the Microsoft Windows Vista OS on Envox PhoneLink client applications; support for VMware on the CTI Middleware server component; two-line support for agent extensions on Nortel Meridian, Avaya S87XX series, Siemens Hicom, Cisco CallManager and Nortel CS1000; and improved customer match capabilities that improve the screen pop success rate.
Envox Worldwide www.envox.com
