Telrex Announces SaaS Option for CallRex


Telrex, provider of CallRex, a suite of IP call recording and call center optimization solutions, today announced a new “pay as you grow” software as a service (SaaS) licensing option for its CallRex Hosted IP call recording and monitoring software. The new Telrex pricing model enables service providers to deploy CallRex Hosted at zero upfront cost for the software, and only pay monthly for the number of licenses in use. CallRex Hosted is a highly-scalable, multitenant, IP call recording and monitoring software solution that enables service providers to expand the functionality of their hosted services, grow their customer bases and increase average revenue per customer (ARPU).

“Service providers offering hosted IP PBX and hosted call centers services typically face large upfront capital costs to develop and deploy new services,” said Robert Kapela, president of Telrex. “Now with Telrex’s ‘pay as you grow’ licensing option, service providers can offer call recording and monitoring without risking the upfront investment.”

Unlike other hosted call recording solutions that use call processing language scripts to route live calls to recording servers located off site, CallRex Hosted never touches a live call and will not affect the quality of a phone call, said the company. Instead, CallRex Hosted passively monitors VoIP traffic in the service provider’s softswitch at the service provider’s facilities. CallRex Hosted is designed to record and monitor IP-based telephone calls occurring on BroadSoft’s BroadWorks Hosted PBX, Sylantro’s Hosted VoIP Edition, and Genband’s M6 Communications Application Server. Service providers using other softswitches should contact Telrex for support details.

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