Channel Partners' Top 12 Stories in September
September's Top Stories: #2 — Windstream Cuts Paetec Commissions
A number of Windstream agents say they were caught off guard by a letter from the telco stating that their commissions could be reduced by 50 percent.
In a letter dated Aug. 26, Windstream said it plans to reduce by 50 percent commissions for PaeTec accounts that are currently outside of their contract terms to the extent that those accounts are not renewed for full additional terms and for at least 12 months. Windstream acquired PaeTec in late 2011.
One of the agents who received the letter, who spoke under anonymity, said this is a “major commission hit with deep ramifications to our ability to operate." He chose to speak anonymously because the letter says all information contained is confidential.
Jason Dishon, Windstream’s channel chief of enterprise sales and operations, tells Channel Partners that this is part of the telco’s effort to refine its channel-partner strategy.
“Earlier this year we announced a complete redesign of our channel service model to give partners dedicated support and access to additional resources, information and tools," he said. “The investments are part of a long-term strategy to simplify and strengthen our channel program to give partners and customers more efficiency, better prioritization and an improved customer experience."
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