Customer-Satisfaction Rankings: Wireless Operators
As more and more people shy away from landlines and go mobile-only (wireless telephone service penetration has exceeded 100 percent), smartphone customers are becoming more satisfied and adoption of these high-tech devices is having an impact on how we view our wireless companies.
The American Customer Satisfaction Index has released its 2014 scores for wireless operators. The ACSI reveals that nearly two-thirds of Americans now use smart devices for more than voice and messaging, accessing an ever-expanding range of Internet services and apps on their phones. As users download more data and take greater advantage of streaming services, overloaded wireless networks are being challenged to keep up with the increase in usage. This contributes to stagnating customer satisfaction with wireless service providers — unchanged at an ACSI score of 72.
How did your carrier rank? Click through our gallery to find out!
Looking for more? Click here to see how the wireless companies stacked up in 2013.
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