Customer-Satisfaction Rankings: Internet Service Providers
The American Customer Satisfaction Index (ACSI) is out with its annual rankings in a variety of categories – and for the most part, the news isn't great.
Take Internet service, for instance. As the number of Internet users grows, ACSI says, customer satisfaction with the service retreats, sliding more than 3 percent to an ACSI score of 63 — the absolute worst average score of any of the 43 household consumer industries measured in the Index this year. Wow.
The big telcos managed to stem the downward trend with their fiber-optic and DSL offerings, but that wasn't the case for cable companies that are crowding the bottom of the industry.
This Channel Partners image gallery breaks ACSI's rankings down company by company and lets you know in which two categories the ISPs are improving — as well as the many categories in which they are not.
Looking for more on ISP performance? Click here for our recap of ACSI's 2013 numbers.
Follow senior online managing editor @Craig_Galbraith on Twitter.